Buy 2, get an extra 10% off — applied automaticallyFree worldwide shipping · trackedMade to order in 1–4 business days30-day returnsBuy 2, get an extra 10% off — applied automaticallyFree worldwide shipping · trackedMade to order in 1–4 business days30-day returns
Free worldwide shipping · trackedMade to order in 1–4 business daysBuy 2, get an extra 10% off — applied automaticallyArchival canvas · 100+ year inks30-day returnsSecure checkout · Shop Pay, PayPal, Apple PayReal people · replies within 24hFree worldwide shipping · trackedMade to order in 1–4 business daysBuy 2, get an extra 10% off — applied automaticallyArchival canvas · 100+ year inks30-day returnsSecure checkout · Shop Pay, PayPal, Apple PayReal people · replies within 24h
Pick a topic, choose your question and the answer appears right below.
Shipping
Do you ship to my country?
We ship from our workshops in the United States and Türkiye to 29 countries, including the US, Canada, the United Kingdom, most of the European Union, Türkiye, Switzerland, Norway, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Israel and the United Arab Emirates. If your country is available at checkout, we deliver there.
Shipping
How long does delivery take?
Every piece is made to order: production takes 1–4 business days, then delivery takes 1–3 business days to the US, Europe and Türkiye. Other destinations can take a few days longer. You will see an estimated delivery date on every product page and at checkout.
Shipping
Is shipping really free?
Yes. Shipping is free on every order, with no minimum spend and no hidden handling fees. The price you see at checkout is the price you pay for the artwork and delivery.
Shipping
How do I track my order?
We ship with trusted express carriers such as FedEx and UPS. As soon as your order leaves the workshop, you will receive an email with a tracking link. You can also follow your order from your account on our site.
Shipping
How does shipping within Türkiye work?
Orders delivered within Türkiye are made in our Türkiye workshop and sent by courier, usually arriving 1–3 business days after production. Prices are shown in Turkish lira with taxes included, and shipping is free.
Printing & production
How is my canvas made?
Nothing sits in a warehouse. When you order, we print your artwork, stretch the canvas by hand over the bars or mount it in the frame you chose, check every edge and corner, and pack it with corner protectors in a sturdy box.
Printing & production
Which printing technology and inks do you use?
We use large-format, gallery-grade pigment printing with archival, water-based inks. The result is deep blacks, rich colors and fine detail that resist fading for decades indoors when kept out of direct sunlight.
Materials & frames
What is the canvas made of?
We print on 100% organic cotton artist canvas with a soft matte surface, stretched on kiln-dried pine bars that stay straight and stable over time.
Materials & frames
What is the difference between the frame options?
Gallery wrap: the canvas wraps around the bars, with no frame. Floating frame: a slim wooden frame with a small shadow gap around the canvas. Wooden frame: a classic solid frame. Hanging canvas: wooden rails at the top and bottom, with a cord. Poster / rolled canvas: the print alone, shipped rolled in a tube, ready for your own frame.
Materials & frames
Which frame colors can I choose?
Wooden and floating frames come in five finishes: oak, walnut, black, white and gold. You can preview each finish on the product page before you order.
Materials & frames
Does it arrive ready to hang, and how do I care for it?
Yes. Framed, floating-framed, gallery-wrapped and hanging canvases arrive with hanging hardware already installed. Rolled prints arrive in a tube. To clean, simply dust with a soft, dry cloth, and avoid direct sunlight and damp walls.
Sizes & colors
Which size should I choose?
We offer nine sizes, from 20×30 cm (8×12 in) to 90×150 cm (36×59 in). A good rule: above a sofa, bed or console, the artwork should cover about 60–75% of the furniture's width. Our Size & Frame Guide and the room preview on each product page help you decide.
Sizes & colors
Will the colors look the same as on my screen?
We print with color-managed profiles so the result is very close to what you see. Every screen shows color a little differently, though, so a print may look slightly warmer or brighter than on your phone. If anything looks wrong when it arrives, write to us.
Custom orders
Can I order a custom size?
Yes. If the size you need is not listed, send us the width and height and the artwork you like, and we will reply with a price within one business day.
Custom orders
Can you print my own photo or artwork?
Of course. Send us your image in the highest resolution you have. We check the file before printing and let you know if the quality is not enough for the size you want, so there are no surprises.
Custom orders
Do you take orders for businesses, hotels or gifts in bulk?
Yes. We regularly produce sets for offices, cafés, hotels and corporate gifts. Contact us with the quantity, sizes and delivery country and we will prepare a volume quote.
Returns & payment
What is your return policy?
You can return your order within 30 days of delivery. Contact us first and we will send you the return instructions and address. Once we receive and check the item, we refund the original payment method. Custom-size and personalized orders made from your own image cannot be returned unless they arrive faulty. Full details are in our Refund Policy.
Returns & payment
What if my order arrives damaged?
It rarely happens, but if your artwork arrives damaged or with a printing fault, send us a few photos within 30 days of delivery. We will send a free replacement or a full refund, whichever you prefer.
Returns & payment
Which payment methods do you accept, and is checkout secure?
Checkout runs on Shopify's secure, encrypted platform. We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay and PayPal. Available methods may vary by country, and we never see or store your card details.
Returns & payment
How can I contact you?
Email us at support@sailworkshop.com, message us on WhatsApp, or use the chat on our site. We reply within one business day.
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